Restoring an unpaid wiki subscription

When we are unable to process a renewal, we give a few days grace period to pay for the wiki. If the wiki subscription still cannot be successfully renewed after this grace period, the wiki will be suspended. In other words, it will no longer be available to use and may be able to be restored if payment is made again.

It is still possible to restore most suspended wikis. We tend to preserve the data of wikis suspended due to missed payments for as long as possible, but we cannot make guarantees.

If you would like to restore your wiki, please log in and open a support ticket. For the fastest resolution, please update your payment information before creating a ticket. Then, let us know your payment method can be charged. This will allow us to restore your wiki faster.

To ensure your wiki is continually available, make sure your card is always up to date and properly funded. The most common reasons that wikis go unpaid are: the card associated with the subscription expires, the card is declined, or there are insufficient funds on the card.

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