Holiday Season 2020-2021 Customer Support Break (Resolved)
  • Priority - Low
  • Affecting Other - Customer Support Break
  • To allow for our staff to celebrate the holidays and the new year, MyWikis will have a limited support team from Monday, December 21, 2020 until Friday, January 8, 2021. Only emergencies will be handled immediately, and all other support requests are subject to delayed response. We appreciate your understanding and wish you Happy Holidays!

  • Date - 12/21/2020 03:02 - 02/17/2021 14:20
  • Last Updated - 12/10/2020 03:03
VisualEditor downtime (Resolved)
  • Priority - High
  • Affecting System - Upstream partner
  • VisualEditor is currently not working due to a networking issue with one of our upstream partners. At this time, we do not have an ETA on when this should be resolved, but we hope it will be soon. We apologize for the inconvenience.

  • Date - 12/03/2020 00:00 - 12/03/2020 00:50
  • Last Updated - 12/03/2020 00:44
Potential email delivery issues on wikis (Resolved)
  • Priority - Medium
  • Affecting Other - Emails
  • We have scheduled a diversion of outgoing emails from our wikis from our usual email sender to our backup system. The backup system does not scale to the same degree of our usual email sending service. As a result, you may notice some emails will be delayed or not sent during this time. We've had to schedule this in order for us to investigate potential abuse of emails being sent from wikis. We thank you for your patience.

  • Date - 11/19/2020 11:30 - 11/29/2020 20:09
  • Last Updated - 11/29/2020 20:09
Email service transition (Resolved)
  • Priority - High
  • Affecting Other - Emails
  • We are working on transitioning email service providers due to a recent sudden and unexpected issue that arose with our current email provider. Please excuse outages for non-essential emails that are not being sent from your wiki. In the meantime, we recommend avoiding the use of email sends.

  • Date - 03/11/2020 20:18 - 03/17/2020 01:49
  • Last Updated - 03/17/2020 01:49
Potential downtime for wikis on *.mywikis.com (Resolved)
  • Priority - High
  • Affecting Other - mywikis.com wikis
  • If your wiki is on a *.mywikis.com subdomain, please note that a recent update made to your wiki by our server provider may result in downtime to your wiki. If this is the case, please create a support ticket and we will be able to assist you with resolving this matter.

  • Date - 03/11/2020 20:16 - 03/17/2020 02:02
  • Last Updated - 03/11/2020 20:18
Degraded performance (Resolved)
  • Priority - Low
  • We are aware of degraded performance on the Client Panel and non-VPS wikis. We are actively investigating this issue and doing everything we can to fix this as soon as possible. Thank you for your patience.

    Update: This degraded performance has now been resolved.

  • Date - 07/22/2019 20:06 - 07/24/2019 00:00
  • Last Updated - 07/28/2019 23:38
Holiday Season Customer Support Break (Resolved)
  • Priority - Low
  • Affecting Other - Customer Support Break
  • To allow for our staff to celebrate the holidays and the new year, MyWikis will have a limited support team from Monday, December 24, 2018 until Wednesday, January 2, 2019. Only emergencies will be handled immediately, and all other support requests are subject to delayed response. We appreciate your understanding and wish you Happy Holidays!

  • Date - 12/24/2018 00:00 - 05/28/2019 16:47
  • Last Updated - 12/23/2018 22:49
Thanksgiving Customer Support Break (Resolved)
  • Priority - Low
  • Affecting Other - Customer Support Break
  • To allow for our staff to celebrate Thanksgiving, MyWikis will have a skeleton support team from Tuesday, November 20, 2018 until Sunday, November 25, 2018. Only emergencies will be handled immediately, and all other support requests are subject to delayed response. We appreciate your understanding and wish you a Happy Thanksgiving!

  • Date - 11/20/2018 00:00 - 12/23/2018 22:51
  • Last Updated - 11/19/2018 20:37

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